Welcome to Indo Clothing Shop’s FAQ section! We’ve compiled answers to common questions about our exquisite Indo-Western fusion fashion, shipping policies, and more. Can’t find what you’re looking for? Contact our customer care team at [email protected].

About Our Products

1. What styles of clothing does Indo Clothing Shop specialize in?
We specialize in Indo-Western fusion fashion that blends traditional Indian craftsmanship with contemporary elegance. Our collection includes Kurtas with various bottom options (Churidar, Palazzo, Salwar, etc.), fusion dresses (Fit & Flare, High Low, Maxi), Indo-Western sets, Jumpsuits, and accessories like Dupattas.
2. Who is your target customer?
Our globally-minded clientele includes fashion-forward women who appreciate cultural authenticity with modern convenience. Whether you’re attending a special occasion or want to incorporate ethnic fusion into your daily wardrobe, our pieces are designed for women who value both tradition and contemporary style.
3. What makes your clothing unique?
Each garment tells a story of cultural pride and contemporary style. We carefully blend traditional Indian textiles and craftsmanship with modern silhouettes to create fusion masterpieces that stand out in any wardrobe.

Ordering & Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Can I change or cancel my order after placing it?
You may request changes or cancellation within 24 hours of placing your order by emailing us at [email protected]. After this period, your order will have entered our processing system and cannot be altered.
3. How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. For Standard Shipping (DHL/FedEx), you’ll get full tracking details, while Free Shipping (EMS) includes basic tracking information.

Shipping & Delivery

1. Where do you ship?
We offer global delivery (excluding some remote areas and parts of Asia). All orders are dispatched from our US headquarters at 4948 Doctors Drive, Long Beach, US 90802.
2. What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch (1-2 day processing period)
– Free Shipping (orders over $50): Via EMS, arriving 15-25 business days after dispatch
3. Will I need to pay customs fees?
Customs or import duties may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in your order total.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the date of delivery if you need to make an exchange or return. Items must be unworn, unwashed, and in original condition with tags attached.
2. How do I initiate a return?
Please email us at [email protected] within 15 days of receiving your order with your order number and reason for return. We’ll provide instructions for returning your item(s).
3. Are there any items that can’t be returned?
For hygiene reasons, leggings and bottoms cannot be returned unless they arrive defective or incorrect.

Care & Quality

1. How should I care for my Indo-Western garments?
Each item comes with specific care instructions. Generally, we recommend:
– Hand washing or gentle machine cycles for embroidered pieces
– Dry cleaning for heavily embellished items
– Storing dupattas and delicate fabrics folded in muslin cloth
2. What quality checks do your products undergo?
Every order undergoes meticulous quality checks during our 1-2 day processing period. We examine stitching, embellishments, fabric quality, and packaging to ensure your garment arrives in perfect condition.

Still have questions? Our customer care team is happy to help! Email us at [email protected].