At Indo Clothing Shop, we blend traditional care with modern convenience in our shipping and returns process, just as we blend cultural heritage with contemporary design in our exquisite Indo-Western collections.

Shipping Information

Order Processing

We carefully prepare each Kurta Set and Fusion Dress with the same attention to detail that goes into their creation. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two elegant shipping solutions for our global customers (excluding certain Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Considerations

For our global patrons of Indo-Western fashion, please note:

  • Customs duties and taxes may apply depending on your country’s regulations
  • Delivery times may vary slightly due to customs processing

Returns & Exchanges

Just as our collections honor both tradition and innovation, our returns policy balances customer satisfaction with responsible business practices for our Dhoti Pants, Fit & Flare Dresses, and other fusion wear.

Eligibility

To maintain the integrity of our cultural fashions, items must be:

  • In original, unworn condition with all tags attached
  • Free from washing, alteration, or damage
  • Accompanied by the original packing slip or receipt
  • Returned within 15 days of receiving your order

Non-Returnable Items

To respect hygiene standards and craftsmanship, we cannot accept returns for:

  • Leggings and Bottoms (intimate garments)
  • Items marked “Final Sale”
  • Personalized or custom-made items

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return/exchange
  • Your preference (refund or exchange)

Sample email subject: Return/Exchange Request – Order #[Your Order Number]

Dear Indo Clothing Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name] (Size: [Size], Color: [Color])
– [Additional items if applicable]

Reason for return/exchange: [Please specify]

I would prefer: [Refund to original payment method / Exchange for (specify preferred item details)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our customer service team will respond within 2 business days with:

  • Return authorization
  • Return instructions
  • Return shipping address

Note: We do not cover return shipping costs except for defective/incorrect items.

Step 3: Ship Your Return

Package your return securely with:

  • Original packaging (when possible)
  • All tags attached
  • Packing slip or order confirmation

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Step 4: Processing

Once received and inspected (typically within 5 business days):

  • Exchanges: Your new Kurta Set or Indo-Western ensemble will ship within 3 business days
  • Refunds: Issued to your original payment method

Refund Information

Refunds will appear in your account within:

  • 7-10 business days for credit/debit cards (Visa, MasterCard, JCB)
  • 3-5 business days for PayPal

Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement item.

International Returns

For our global customers:

  • You are responsible for return shipping costs and any customs duties
  • We recommend declaring packages as “Returned Goods” to potentially avoid duties
  • Refunds are issued in USD

Fusion Fashion Guarantee

We stand behind our Indo-Western collections as proudly as we stand behind our customer service. If you receive a defective or incorrect item, contact us immediately at [email protected] for a prepaid return label and expedited replacement.

For questions about our policy, contact our customer care team who are as attentive to your needs as we are to the embroidery on our Dupattas and the drape of our Maxi Dresses.

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM PST